Symposium 5.0 Agent Licences

[jelodge]

Would some one be able to tell me what the differences are in the difference levels of symposium licences are?

I do believe that level 100 are basic and level 300 are for newtworking

Thanks

 

[dsacsa]

Hope this will help

Features CCS100 CCS200 CCS300 CCS350
Max number Agent Positions 1 to 1 to 1 to
1500 1500 1500
Max number of Active Client 100 100 100 100
Sessions
Meridian Link Server Yes Yes Yes
Real Time Data Interfaces Yes Yes Yes
Basic IVR Yes Yes Yes
Advanced Script Command Yes Yes
Host Enhanced Routing Yes Yes
Host Data Exchange Interface Yes Yes
Broadcast Announcements Yes Yes
Call by Call Reporting Yes Yes Yes
Voice Sessions Yes Yes
Networking Skill Based Routing Yes
Network Automatic Call
Distribution Yes Yes
Network Control Center Yes

 

[brewerdude]

It might be worth noting that the max agents in 5.0 increased to 3300 active and 6000 configured.

 

[sandyml]

CCS100 is for basic features, yes. CCS200 is for advanced features -- this includes the "WHERE - EQUALS" scripting, advanced voice sessions (like ACCESS -- collecting digits, open voice session, etc.). CCS300 is for networking. I have seen very very few with only CCS100; most non-netowrked call center environments need the features of both 100 and 200.