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Symposium 4.2
- Thread starter spanton
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PaulRodriguez
IS-IT--Management
Some Symposium systems are set up where the agent gets put in 'Not Ready' automatically after a call. Once the agent is ready to become available again, they hit the not ready button. The time spent between the end of a call and the agent becoming available is considered COnsult time. Also referred to as wrap up time.
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