Symposium 4.2 - call requed

[netgun777]

I have few users reporting "call requed" problems within few seconds. Ten seconds the calls should be answered now.
Can you guys help - What can possibly cause this issue?

Thanks so much,

 

[johnpoole]

in the acd group what do you have the recall timer set to?

john poole
bellsouth business
columbia,sc

 

[Nortellian]

ten seconds is not very long. I think 16 seconds is 4 rings maybe. You may want to lenghten it.

 

[netgun777]

Hi guys

Here is pulled config from one of the ACDs

REQ PRT
TYPE ACD
CUST 0
ACDN 4444

TYPE ACD
CUST 0
ACDN 4444
MWC NO
DSAC NO
MAXP 50
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 11
FRT 6
SRRT 11
SRT 46
NRRT
FROA NO
NCFW 3602
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL YES
CWLF 2
CWLW 11
BYTH 10
OVTH 11
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 10
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE

 

[Nortellian]

call flow administration than call presentation class in symposium is where you would define this. Since it's syposium controlled I think is where to change not in the switch acd programming. Agian it's early and I've been sick but I think this is right.