Symon\readerboards with CCMA 6.0

[tromas]

We are upgrading from SCCS 4.2/WC 4.5 to CCMS/CCMA 6.0. There are Symon readerboards in the call center and I was told these would no longer function on 6.0 with the current software. I could find nothing about external display in the nortel docs. Is there a software that is availble to adapt 6.0 to readerboards? Maybe a graphic display something like GRTD in Symposium that could run on a plasma monitor? Thanks for any input.

 

[pronei]

I did the poor man's symon config.

Built a PC, built real time graphical displays, connected to a projector and displayed on a 10' screen.

Works great for me and saved a TON of money.

Only downside is you will go through about 6 to 8 projector bulbs per year, however, still cheaper than any service call for a problem with symon.

 

[tnphoneman]

Give your agents ADD. Oh wait most of them probably already have that.


Couldn't resist the humor.

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Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[captaingadget]

Why not use the standard CCMA real time and graphical display that comes with CC6 and use plasma/LCD displays. It's much better than reader boards and it's straight out of the box.