Symantec keeps asking me to insert a disk into my CD-ROM

[lwalker1958]

I am working on setting up a Symantec Antivirus Server at my work place. I currently have Symantec System Center and Symantec Antivirus Corporate Edition, version 10.1.x installed on a Windows 2003 Enterprise Server. I have the console all set up and have started migrating clients to the new version.

The other day I was doing something with the operating system and I had to insert the operating system CD into the CD-ROM drive to copy some files. When I was finished, closed the application and removed the CD. Now all of a sudden this popup box appears on my screen that says Rtvscan.exe needs me to insert the disk back in Drive D:\, which is my CD-ROM drive. Everytime I click Cancel, it just keeps popping up. I finally get it to go away just for it to pop right back up.

So I figured I would just find an old CD-ROM disc and put it in the drive and leave it there, because I thought that I had it set to scan all drives and since there was not a disk in the CD-ROM drive, that was why I was getting the pop-up. But when I tried to put any old disk in the drive, it choked and said that it needs the OS disc.

I don't know how to [highlight]make this go away.[/highlight] Can anyone tell me why this may be happening and how to fix it so that [highlight]Rtvscan.exe is not constantly wanting me to put the CD in the drive?[/highlight]

Thanks in advance B-)
lwalker1958

 

[lwalker1958]

FYI...if this may be happening to anyone else or if anyone cares. I figured out my problem. I had my CD-ROM set as the first device in the Boot Sequence. Since I had used an Operating System CD in the drive at one time (and it is a bootable disk), RTVSCAN.exe kept wanting to go there first.

Once I changed the Boot Sequence and put my hard drive as the first device, the message is gone.

Hope this info helps someone else