SY0CTL.SOA key not found

[ggastelum]

This is the first time I have seen this error and have
been unable to solve. The user is able to login to mas90
but when he goes to sales order module and tries to bring
up any of the menu options he gets an error that says
"SY0CTL.SOA Record T33S/OGUS is missing" where the 33 is
2 characters that are not on the keypad. If I close the
error message the mas90 process hangs. If I leave the
error message up again and press sales order entry the
entry comes up and is usable. Mas 90 will funtion fine
until I close the error then it hangs. The OS on the
machine is Windows XP Pro and the OS on the server is
Windows 2000 server. I did forget one thing that may
help. If I press info on the error it says "Error 11,
record not found or duplicate key on write". Thanks for
any help.

George

 

[Blorf]

Is it just the one user with the problem? Or is it company wide.

If it's the user only, I would suggest deleting the user, and re-entering.

ChaZ

"When religion and politics ride in the same cart...the whirlwind follows."
Frank Herbert

 

[raburns]

I've run into the same issue. One solution I have come up with is to rename the computer having the issue and it will create a new session record. This has worked several times in the past for me. Hope this helps.

 

[ggastelum]

The issue turned out to affect 3 machines. One machine somehow cleared up the issue by itself and I changed the name on the other 2 computers and they started to work fine. The users were too embedded in the data to delete so I was saving that one as a last resort. Thanks for all the help.

George

 

[toccata]

By the way, once you get SY0CTL.SOA cleaned up, copy it and rename it SY0CTL.BAK. You can then restore it if it becomes corrupt again.

In my experience (250 installations of MAS 90), this file is usually corrupted by improperly exiting MAS 90 (Ctrl-Alt-Del) or network card problems. Once it's corrupted, all users are affected.