SX200ICP SMDR reporting

[kwbMitel]

System running 3.1.0.11 (yes somewhat old)

I have discovered that SMDR does not report the last party on line when the call is parked on one set and retrieved on another. The phone that parked the call is reported.

This is an issue at one of my sites where they have call recording and virtually all calls are parked. All inbound calls are recorded against the reception instead of the actual extension that retrieved the park.

Has this been fixed in a later load or is this "Just the way it is"?

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What's most important is that you realise ... There is no spoon.

 

[pandabear1]

I am running 5.0.2.7 and if I am understanding you correctly, I called into the switch directly to x1101, then from x1101 did a "call park" and then from x1102 I did a call park retreive remote and got the following smdr record:

08/16 10:52 00:00:14 X001 004 *613-592-2122*1234 1101 1102
337 613-592-2122 1234

 

[kwbMitel]

You are understanding me correctly and your string looks like what I would expect

Cautiously hopefull

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

OK, Upgraded to 5.0.2.3 and still the same issue.

A key is programmed on the set as Orbit 21

The customer retrieves the call using the Call Park Orbit Retrieve feature code

Pandabear1 - is this the method you used?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

I think I just used call park and not to an Orbit but that was awhile ago so will try it again and get back to you.

 

[pandabear1]

I will try both ways and report back

 

[pandabear1]

the call terminated on x1101 and from there I did a system park to orbit 21 and picked the call up from x1102 and here are the results:

09/21 10:01 00:00:27 X001 006 *xxx-xxx-xxxx*1234 1101
337 xxx-xxx-xxxx 1234

the system park to an orbit location does not work but a but a "call park" does, may not be an option for your site.

 

[kwbMitel]

Sounds like a fault in software to me, just one that has never been discovered. Pretty obscure.

I'll see if my customer can adjust to a different method or live with the issue.

I'll also call Mitel and see if they think it is DPAR worthy.

**********************************************
What's most important is that you realise ... There is no spoon.