SX200icp line problem

[Webmany]

I have a customer with a 200 icp running 3.1. They have multiple appearences of the main line on their phone. When they are on the line and try to answer a second call it conferences the lines together. The original line is put on hold before they try to answer.

Any ideas?

 

[kwbMitel]

Reminds me of a joke, you know - you go to the doctor and tell him/her it hurts when I do this. He/She says... so don't do that.

It is likely something the user is doing that they shouldn't be doing.

If you have duplicated the issue, give us exact steps.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[pandabear1]

The original line is put on hold before they try to answer" probably have option 601 "auto hold disable" disabled option 601. Double negative.
As a shot in the dark, if you enable 601 does it still happen, quick and easy check. Could be a procedure thing, like kwbMitel says if we see the exact steps will help.