SX200EL console camp-on ringer

[ccpjim]

Customer switched from a sx200d that allowed the console to keep ringing LOUD even when on a call, just like if they were idle. The newer EL FW19 won't allow it but the short muted ring. Anyway to continue the old way? Or Sub Attendant the only other way?
The SX50's you could have the night ringer and console ring simultaneously, could a hunt group with a ringer be an overflow for the console?
Thanks in advance.

 

[kwbMitel]

I know the answer but I'll be honest in that I'm tempted to wait and see what sort of answers you might get.

As a sort of middle ground, I'm going to hide the answer so that others can answer without seeing mine first.

Don't peek guys, give your answers honestly then check mine. Over the years I've found very few know the answer to this question simply because it is so hard to find and is not intuitive in any way.

I'm willing to bet if you check the 200d programming (if you still have it) you'll find that this is how it was done there as well.

[hide]In the COS of the console, adjust option 404, recorded announcement timer, to be a value like 1 sec (I use 6 sec typically). At 1 sec, the console will ring exactly as it would if it were not busy. This timer controls the Call Waiting tone interval for LDN's on the console.[/hide]

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What's most important is that you realise ... There is no spoon.

 

[ccpjim]

Well I am going back out to the site today so I'm going to give that a shot. I remember reading about that setting, and like so many other Mitel settings, what it says is not always what you would expect.
Thanks kwbMitel, I will let you know the outcome.

 

[ccpjim]

Update, kwmMitel that does allow the camp on ringer to ring every second, which helps, but it still is the muted ring, not like an idle ring, which is very loud. I have wondered if it was the console itself, but it worked OK up till the time the I changed them out from the 200D to the EL.
At this point it is better than where it was set, 30 seconds.