SX2000 - How to get rid of "Dialed Message Waiting"

[tundranugget]

One extension (SS4025) has Message Waiting Indicator flashing. All Voice Mail messages have been cleared, but light still flashes. Usually when this happens I press the upper right hand button that says "MESSAGE"; "Call me back" displays; I press "YES"; "Erase - Call - More" Displays; I select "ERASE"; and the MWI stops flashing.

This time, when I press "MESSAGE", "No Messages" displays and the light stays flashing. When I "LOC FEA EXT 2187", it tells me "Message Waiting Lamp On" and "Dialed Message Waiting". I have never seen "Dialed Message Waiting" before this.

We have Redundant SX2000s. I tried an Activity Switch; but the light still flashes.

Has anyone come across this before and does anyone have a solution?

Thanks,
John

 

[kwbMitel]

look up your message waiting deactivation code in the feature access codes and dial it followed by the extension that is flashing.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[navigatorsaregay]

Unless.....

Sometimes the dialled message waiting is dialled by the console - in this case then only the console can actually remove the message from the extension.

I think anyway....

 

[MitelInMyBlood]

Another extension on a different (networked) or tandem PBX can also cancel "dialed" MWI from a console.

To PREVENT THIS from happening again...
Go into ALL your active class of service forms and set Disable Send Message = YES
and
Message waiting = NO

The ONLY class of svc where you want DSM = no and MW = yes would be in the class of service assigned to your voice mail ports. In all other active CLOS these fields should be as indicated above

 

[glennmitel]

hello

or the message could be a call back message set by the console

CCNA,CCNP,CCVP
HP AIS
Full Mitel

 

[MitelInMyBlood]

Dialed Message Waiting" is not the same as a "Callback

 

[tundranugget]

Thank you all.

kwbMitel's suggestion for the "message waiting deactivation code" got rid of the "Dialed Message Waiting" in LOC FEA EXT.

Then a trip to the phone to press the "MESSAGE" button, then "YES"; then "ERASE"; and the MWI stopped flashing.

Thanks to everyone else for your contributions

John