I have an sx2000(redundant) system running on xstream software. The problem i am having is that when the customer uses the guest services function from a superset 7 console, it sometimes works and sometimes doesnt. When the guest service key is pressed, and works, the customer does the necessary changes and then presses the operator mode key to come out of guest services but 5 minutes later the console displays 'guest services not active for 5 minutes and will terminate session in 2 min, 2 minutes later it terminates session' Is there a specific way to log out of guest services other than pressing the operator mode key ?
Also when checking in guests, the names dont update even though it goes through the front of house system(opera). When the customer changes certain forms via CDE, it sometimes say 'serious system error, CDE terminated' or 'the system is very busy pls wait'. All of this might very well be database corruption but both hard-disks were replaced 3 months ago and previous to that about 5 months ago. Has anybody ever experienced a fault like this ? The pms link seems to be functioning ok.
Also when checking in guests, the names dont update even though it goes through the front of house system(opera). When the customer changes certain forms via CDE, it sometimes say 'serious system error, CDE terminated' or 'the system is very busy pls wait'. All of this might very well be database corruption but both hard-disks were replaced 3 months ago and previous to that about 5 months ago. Has anybody ever experienced a fault like this ? The pms link seems to be functioning ok.