sx2000 database error

[mitelsx2k]

we have an sx2000 with 1 x view error on both planes, i have tried dbms ch full still the same error, is there anyway i can clear the database error without doing a save/restore as the customer do not want to lose service also i have tried looking through the tel dir but it will not let you scroll past F as you get the form cannot be read and exits the form, below is the error, any help would be great.SW t.48.8

View: 23 corp_dir Tuples (Max): 9300 (Current): 7834
Next key error ***
Return Code is Failure
Key is
1700464F525354455220434C41495245
20444449202020393032303835333536
39323520202020202020202020202020
20
Offset is 1
Tuple Number (one based) is 2639

 

[MrMitel]

'we have an sx2000 with 1 x view error on both planes' so I take it this is a reduntant system

Can you not enable an activity freeze and then perform the datarestore?

 

[mitelsx2k]

Yes could do a data restore but this will involve a loss of service when forcing over partition, just wondered if anyone new a way of deleting the error.

 

[MrMitel]

Sorry mitelsx2k, i will have to declare myself out, I have only ever known of a datarestore fixing this type of fault

 

[kwbMitel]

You don't need to restore, a reboot will suffice.

Freeze partition should not cause outage.

When you swap you will lose service and posibly when you join.

All in all, no more than an hour total with 2 service disruptions at most.

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