sx200 ICP console forwarding problem

[guitartech]

sx200 ICP software release 5.0.0.16
5540 IP console

I cannot get the console to forward to voicemail at all.
Voicemail hunt group works good and forwarding from other sets works good.
setup call rerouting in form 19
setup COS for console and set timer to 10 seconds for Call forward no answer.

This problem is the same for internal or external calls.
What am I missing????

Seems simple but not working.

 

[kwbMitel]

Option 107 in COS of console?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[guitartech]

the COS option 107 is turned on. I did set it up properly as far as I can see.

COS 4 is used on the console and just checked again to ensure 107 is on in COS 4.

 

[kwbMitel]

What type of trunks?

You're sure you setup the Form 19 routing against the Console's Tenant?

You're aware the routing is to the Night1 destination of the appropriate fiends in form 19?

The timer you configured was 118 for Att CFD No Ans?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[guitartech]

Yes there is only 1 tenant and this is a brand new system.

The trunks are analog.

The fields for rerouting in 19 are for day, night1, night2 and are all set to voicemail hunt group.

The timer in 118 is for Attendant CFD no answer I think I set it to 10 seconds.

I have an AX also in the office I will test against.

I don't know what else to look for.

 

[kwbMitel]

For analog lines you need to configure the form 14 Night1 routing to VM.

You may need to configure the CO line alt recall point in form 19 as well but I don't think so.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[guitartech]

Form 14 was programmed to an LDN in form 8 and that works OK.

What I need is for it to ring and after about 6 rings have it forward to Auto Attendant or voicemail.

I also tried in form 19 "CO answer point cfwd no answer" to Vmail and still not working.

If I point it to vmail in form 14 it goes right away but that isn't what I need it to do.

From your previous post you mentioned that this only works in night mode, can it be done in day mode? For me it hasn't worked at all in any mode.

 

[kwbMitel]

Form 14 Night 1 position is what controls the routing point for Att Call forward no answer when using Analog Trunks.

If, as you say, changing this value causes the call to go right away, the logical conclusion is that your system is running in night service.

Change the Mode to Day mode and it will work the way you want

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[guitartech]

I know which mode it's running, that isn't the problem. The problem is it isn't following the timing of the COS for some reason. Maybe there's simply something wrong with it.

 

[kwbMitel]

Is there a particular reason you are ignoring my advice?

Put the system in day mode.

Set form 14 Night 1 to go where you want.

COS Options for Console:

107 Enabled
118 Timer

You're on your own if you ignore above.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[lowradiation]

For analog trunks that are pointed at an LDN of a console you have to program the voicemail extension in form 19 into the "CO Line Routing Points on No Answer" fields.

Then in the TRUNK'S COS you set option 115 Attendant-Timed Recall (No Ans) timer to the time that you want the call to go to Auto Attendant

 

[guitartech]

kwbMitel, I'm not ignoring your advice, but am grateful for the help.

I have followed what you mentioned but it doesn't work. I will look at everything again on Monday morning to ensure it is correct, but I do think it is programmed properly.

lowradiation, I know exactly what you have mentioned as well, and I will check the settings again, but I don't think it worked either.

I'm starting to think there is an issue with the PBX.

I'll update very soon.

 

[kwbMitel]

The Routing for analog trunks is controlled by form 14 Night 1 answer point.

The routing will only occur if the Day answer point and the Night 1 answer point are different.

Routing only occurs if the LDN is the first point of answer. Routing will not occur if the call if forwarded to the LDN

The Timer that controls routing is 118 in the console COS



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[guitartech]

So the problem was the Night 1 answer point was the same as the day in form 14. Night 1 is the voicemail DN and forwards as per the timer in the COS I setup.

Seems a weird way to forward but it works.

So is the call rerouting table just for the rest of the tennants? From the docs it mentions routing for intercepted and attendant directed calls.

The forwarding still works on the console with no settings in the form 19 rerouting table.

In any case thanks for the quick help especially kwbMitel!

 

[kwbMitel]

when the trunks are DID/TIE trunks the rerouting is controlled by Form 19. This is why I asked the trunk type early on.

The Manual is not very clear on this one, I guess you just have to know.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.