I'm having a strange problem that I think is something physical on the network but I'm wondering if somebody might have some thought before I sink a bunch more time into this.
System is SX200 release 4.?? and they are using IP phones.
One particular extension gets no audio either way when certain other extensions call him. Some other extensions can call him and everything is fine. All external calls that get transerred from reception are fine however if reception calls him directly there is no audio either way. I haven't tested every extension in the building but sampling shows about 50% failure.
I have taken his phone and moved it to another location and all calls were successful. Then I took another extension and moved it to his location and the phone wouldn't even boot up. Very strange.
I just got confirmation from their network guy that the phone network is completely seperate from the data network although when I was poking around they looked entangled to me.
Has anyone ever seen this type of behaviour where it turned out to be a software issue? I figure it must be physicallly related to his network run.
Thanks in advance
Mike
System is SX200 release 4.?? and they are using IP phones.
One particular extension gets no audio either way when certain other extensions call him. Some other extensions can call him and everything is fine. All external calls that get transerred from reception are fine however if reception calls him directly there is no audio either way. I haven't tested every extension in the building but sampling shows about 50% failure.
I have taken his phone and moved it to another location and all calls were successful. Then I took another extension and moved it to his location and the phone wouldn't even boot up. Very strange.
I just got confirmation from their network guy that the phone network is completely seperate from the data network although when I was poking around they looked entangled to me.
Has anyone ever seen this type of behaviour where it turned out to be a software issue? I figure it must be physicallly related to his network run.
Thanks in advance
Mike