SX-2000 - phone rings every day at 2:30

[tundranugget]

SX-2000, LW 34.

We have 765 dorm rooms. Two users are reporting that their dorm room phone rings every afternoon at 2;30 pm and won’t go off. It beeps for couple of second and won’t stop for at least 3 minutes.This is happening every day at 2:30.

I am trying to solve this remotely as I am no where near the camp for a few weeks. I can access the SX-2000 over our LAN, but I cannot physically check the hardware. Analog phones.

Any ideas?

 

[YnotPhone]

Not too sure yet... let's ask a bunch of questions to boil down the issue.
OK
- These are plain old analog sets?
- If you pick up the phone when it's ringing, and listen is there any greeting -or- recording on the phone?
- If you pick up the ringing phone does it stop ringing in the other room?
- Are these two rooms the same extension, same ONS line card?
- Did this issue just start?
- When you pick up the ringing phone and set it back down does the ringing continue?

 

[paterson]

Kinda throwing this one out there. Is it possible that a wake up call has been set? Not too familiar with the 2k, but always at 2:30 should be pretty easy to find if the call is originating from the system.

If not a wake up, is it possible that an outside application is auto-dialing their phones?

_______________________________________________________________

If you did not take enough time to get it right the first time...

What makes you think that you have time to fix it?

 

[kwbMitel]

Before the issue occurs, fwd the phone to a display set. If something is calling the phone then the display will say what is calling.

If a feature is active (wakeup) it will not forward.

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Occam's Razor - All things being equal, the simplest solution is the right one.