Switching companies slow for some users

[jymm]

When I am in GP 9 (sql2005) and go to switch companies it is pretty quick. When selected other users (non sys-admin) try to switch companies their install gets 'stuck' for sometimes up to a minute on the 'initializing Microsoft Dynamics Great Pains' screen (which I do not even see since things go so fast on mine).

I have un-installed, re-installed... not quite sure what is up here --- any ideas?

 

[VictoriaYudin]

Is it a user issue or a computer issue? What happens if you're logged in as you on their computer(s)? What happens if they're logged in as themselves on your computer? Also, anything errors in the event logs about DNS, Group Policy, things of a connectivity/permissions nature?

 

[jymm]

Friday I put my 'faith' in that it is a computer issue (but we are talking most of the users and 3 specifically).

Last week I found that Me on one of the computers in question had the exact same response times switching companies that the users did no matter if they were logged into the network or I was (so that eliminated the network and a few other things). And that the users on my box (ok - network logged in as me) the time was TOPS 7 seconds where on their box it was most often over 1 minutes (granted the only combination that I did not do was the network user on my box & then see, but...)

all the logs have nothing that is realtive to GP or anything (pretty much just time sync & reboot stuff - no errors all info).

so - I duh know - same install done on all of the boxes except mine was first after the server.

We have no group policy in place (not my choice) & I doubt a DNS issue would be behaving like this, but ya never know...

Computers in one area are 2.66 ghz machines with 768 ram and PLENTY of free space where as my lap top has 2 gig of ram... so - I duh know.

Any other ideas are much appreciated since I am at a stop.

 

[VictoriaYudin]

A couple of things I would try:

Create a new ODBC following the recommendations from GP...unchecking all the boxes, not selecting a default DB.

Delete the autocomplete data (under User Preferences) - sometimes that does it.

Disable the homepage for the GP users in question to see if that makes a difference.

 

[jymm]

well Vick - I don't get it...

did the ODBC thing - no difference
cleared the autocomple - no difference

Most of my users did not like the V9 home page, so they shut that off in March... one user uses it and they are experiencing the slow switch too...

any other ideas?

 

[VictoriaYudin]

Well, based on the testing you've done so far, I would think it's either the hardware of the computers or the connectivity.

My expertise is really the GP app, not the networking side of things, but I do know that there are a myriad of things that can contribute to issues...and name resolution is definitely one of the first we check. What happens if you run nslookup of your GP server from a DOS prompt?

C:\>nslookup servername

Are those computers on a different switch? Don't know if this is doable in your environment, but what if you bring one the problem computers and plug it in where yours is? Or vice versa?