jaybird260
Technical User
I'm not sure if this is an Octel specific question or not but her goes.
We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site.
Our PBXs are running Succession 3 software and we use Octel for voice mail. If I call the contingency site number directly I am forwarded to the voicemail associated with the number but when we turn on the switch redirect, the redirected calls get an open tree in the Octel.
I have tried to add an alias to the Octel of the number from the remote site and still get the "Welcome to Octel..." message.
If anyone can offer any suggestions how to get the calls to ring into the voicemail box of the contingency number it would be greatly appreciated.
We use switch redirect to reroute calls from one PBX site to another in an contingency situation and have an issue getting the redirected calls to be answered by the voice mail at the contingency site.
Our PBXs are running Succession 3 software and we use Octel for voice mail. If I call the contingency site number directly I am forwarded to the voicemail associated with the number but when we turn on the switch redirect, the redirected calls get an open tree in the Octel.
I have tried to add an alias to the Octel of the number from the remote site and still get the "Welcome to Octel..." message.
If anyone can offer any suggestions how to get the calls to ring into the voicemail box of the contingency number it would be greatly appreciated.