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SWCA ringback problems

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dontworx

Technical User
Apr 9, 2003
237
US
A long time ago I had got their norstar 6.0 when they ptu someone on hold on a SWCA it would ring back their extension and then forward into voicemail. Somehow I had gotten that thing to ring back to the overhead speaker wich is tied to another extension instead. It has been so long since I have worked on one of these I can't remember what I did. This feature did not go away until he had to do a reset on the system. Any Ideas would be greatly appreciated.
 
I found the problem after calling someone. The PRI Lines had lost their prime association. So DRT to prime did not work
 
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