swca and park????

[dublynr]

I have a mics 6.0 with call park orbits 101 125.

if the call is parked at the reception 7324 and not picked up it recalls after 60 seconds to the intercom button and says park callback but does not tell you what park code it is returning from so the receptionist answers it like an incoming call. She would like to physically see the park codes as indicator buttons on the 7324 so she can remember who is on each park code. I am aware of the swca appearence keys f*520 to 535. I programmed swca call 1 and call 2 on the phone. i used swca call 1 to hold the call.i was able to retrive it using intercom 101 or feature stae 520. however when i put a call on hold on swca 2. i am unable to use the park code 102 to get the call and was able to get it using f*521. However if the call is not picked up it returns from the swca call 2 button to the 7324 and sats park return with no indication what park zone it is coming from.i have no spare buttons to asign swca buttons to sets.
Thanks alot

 

[aragon]

Once a parked call is returned via park timeout it doesn't really matter which retrieval code was offered at the time of park. That parking lot was freed up when the park timed out. This must be a very busy console if the receptionist cannot see the parked calls being returned.
I would suggest using the call queing feature code to answer the oldest ringing call and then dispense with the returned parked calls to minimize lost calls.
queing = feature 801

David Brillert

http://www.williamsglobal.com

 

[dublynr]

How can i make the park call back display where the parked call is coming from. ie. 101 102 103 etc.
This would help identify the party on the line so the operator does not answer with the standard company name instead she would address the person she has parked by there name.

 

[aragon]

You can't display where the call park is coming from.
You can program the lines to appear on the set so that internal calls only ring in through the intercom path.
You can assign SWCA keys to all sets as a workaround but your implementation of SWCA is not as per design intent.
The same swca keys need to be assigned to all phones.
I understand your issue with not having enough keys per phone but that's the way the feature works.

David Brillert

http://www.williamsglobal.com

 

[jerryreeve]

on one customer I put five swca keys on the console and the receptionist parks all the calls that are waiting on a swca key. then announces the call park location as 521etc. the customers know to pick up a call parked on 522 they dial f*522. only needed swca keys on the console (in this case a 7316e with blf) since the receptionist is the only one parkin the calls for this site. everybody else picks up the calls by dialing the code.

JerryReeve
Communications Systems Int'l
com-sys.com