SWC 4.0

[spanton]

I just complete setting up WebClient. The problem I am having is this. I am trying to login to the server from another machine on the network and accessing Contact Center Management. However each time I select the server name it is prompting me for a user name and password. I have used the webadmin and my own useid and password with no luck. Please help.

Thanks in advance

 

[KillianK]

Check your Internet Explorer Security settings or a different PC?

Cheers,

Killian,

NextiraOne Ireland

 

[spanton]

The security setting is set to low. I get the follow error when I attempt to login after I select the server from the CCM tab.

"The system could not generate the list of supervisors. Contact your administrator."

 

[spanton]

OK...update....this problem seems to be only on the XP operation system.

 

[KillianK]

Turn off the XP Firewall.

Cheers,

Killian,

NextiraOne Ireland

 

[spanton]

Turned off the firewall and I am still having this problem it seems to be finding some fault with the sutree.asp file in XP. The explorer error states the following

Line: 128
Char: 4
Error: Index out of bounds
Code:0
URL:

http://symweb/Ccm/sutree.asp

Off topic: are there any patches for WebClient

 

[KillianK]

Will check,

Cheers,

Killian,

NextiraOne Ireland

 

[spanton]

seems to work on XP with service pack 1 IE version 6.0.2800.1106 but not on XP service pack 2 IE version 6.0.29.2180

 

[KillianK]

lots of new security features on SP2 for XP, must be an exception you need to put in somewhere??

Cheers,

Killian,

NextiraOne Ireland

 

[spanton]

Issue was with my machine alone......re-install os and it resolved my issue........thanks for all the help....

 

[Skaret]

I have seen this problem several times. The PCs have a 3rd party software that uses/installs its own version of sstree.ocx file that is not compatible with SWC version.

1. On affected PCs, do a search for sstree*.*
See if you have sstree.ocx file and if so, which version is it (SWC use 1.0.2.8). If you have something else, note the version for information, rename/remove the file.

2. Make the clients try and connect again.

You may also see

http://www.tek-tips.com/viewthread.cfm?qid=752505.