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SV9500 UCD Delay Announcement question

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phadobas

Technical User
Jul 30, 2005
612
US
For the first time, I was asked to implement the Delay Announcement feature on a UCD group we have. So if all the phones in the UCD are busy, the next caller hears ring-back tone for a while, and then a message something like "Please hold, your call is important -blah blah...".

This I programmed with the announcement played from a VS32. I had to go through the process of making the recording, uploading it to the VS32 with the proper filename and then use the first 3 digit of the filename in the ANP parameter of the AUADN command. This works great.

What I also wanted to do but couldn't make it work, is this:
If the caller is waiting too long, a second (and then a 3rd) different message is being played back. Right now it's just the same message repeating every 20 or so seconds. Is it even possible to play back varying messages?
 
Never done this but in AUADN the REP field instead of 0 make 3, it states play four wave files and after the first round rotate the 3rd and 4th. If you have ACD in the system this is easily done in the CCV's.
 
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