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SV9500 music on hold

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jeremycw

Programmer
Jul 26, 2013
11
US
I have a recently cable migrated 2400 IPX to a SV9500 that the external music on hold has not been working on since the cable migration. ASYD sys 1 index 64 b7 is set to 1. I pulled out the EMA Sub-A card and the SW10 switch 1 was set to off, so I turned that on. The external music source was punched down on the white-blue blue-white on the ALM cable, I tried putting that on white-blue white-orange as I had read that somewhere. Neither worked. I put a tone amp on it and I can hear the music all the way up to the system on the EXALM cable. I'm thinking I must have it on the wrong pairs?
 
In a single stack system it's pins 2 and 4 on the EXALM amp cable.
 
Ok good, thank you. So I have it on 2 and 4 now, but I still get dead air... Maybe some system setting I'm missing somewhere?
 
Verify EMA SUB-A card SW-10, position 2 = OFF Music-On-Hold: Setting of μ-law.
Also verify this is a single stack system.
 
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