phone_troll
Programmer
Howdy,
I am using copper trunks and transfer offsite after hours. Callers hear the system seize new dial tone and a brief silence. This is causing some people to believe that they have been hung up on. This is also no issue in my PRI setups. Can this be muted or can they hear my Music On Hold instead? Transferring of calls internally works fine and the MOH is heard. I am on the latest firmware.
Thanks in advance!
I am using copper trunks and transfer offsite after hours. Callers hear the system seize new dial tone and a brief silence. This is causing some people to believe that they have been hung up on. This is also no issue in my PRI setups. Can this be muted or can they hear my Music On Hold instead? Transferring of calls internally works fine and the MOH is heard. I am on the latest firmware.
Thanks in advance!