SV8500 / Dterm Series i / no sound with Handset

[bsuggs]

After a scheduled power outage this weekend, one of my TDM phones has no outbound sound when using the Handset. We can hear the caller fine; the caller cannot hear us. Sound is fine with Speaker/Mic engaged. Has been working fine for months. No recent changes.

Deleted the config and rebuilt. Nothing. Re-initialized several times. Nothing.

We have no softkey options for Headsets. I configured buttons with AKYD for FKY 56 and 125 (Headset/Handset). When I activate, and move the cord to the Headset jack, sound is fine. ??

Any ideas?

Thanks,
Bill

 

[bsuggs]

Moving to a new LEN fixed this problem. There was probably something configured for the previous extension - something related to Intercoms or ACHL configs.

Don't like messing with my LEN map, but a fix is a fix. We're hoping NEC can eval a memory dump and find the culprit.

Thanks