SV8300 weird problem when user forwards his set

[sto933]

Hello gurus
User A forwards his set to external number. All calls to his number (set A) go to another set (set B) in PABX. User B is pretty upset because he does not know who and where is user A.
Just do not know from wher to start the investigation.
Anybody has experienced something like this?

 

[belevedere]

Go to set A and cancel all forwarding, All/Busy/Busy-no ans/no ans, then test.
Then re-do the forwarding on set A.

 

[sto933]

Hi belevedere.
Yes we tried it - cleared all forwardings and then set it again. It's the same story - calls go to set B.
Found out that set A was in misconfigured hunting group (looks like someone was testing PCPro configuration) and deleted this HG. Could it be the root of the problem?

 

[belevedere]

Possibly. Now knowing what was done it's hard to say. I'd remove it from any hunt groups CMD 18X, 19X and test it again.

 

[OzzieGeorge]

Stupid question but is the user prefixing the line access code?

 

[sto933]

Hi OzzieGeorge
Yes, CF works the same way on all other sets without such a problem. Only this particular one run into the problem,