SV8300 Recommend Voicemail Setup for a ACD/UCD Group

[ths0210]

I'm trying to determine the best way to handle this situation:

1)If you want to talk to a phone nurse about a prescription or a form or whatever, call main hospital # and option 6 for nurse in auto-attendant.
2)Sub menu for Nurses:

Option 1 for Forms​

Option 2 for Prescriptions​

Stay on line to talk directly to a nurse which goes to a ACD/UCD group of numbers 8941/8942/8943​

3)If nurse is on another line, the incoming call will ring until nurse is done or patient is tired of waiting and hangs up.

I tried forwarding 8941 calls to a voicemail if they aren't answered but then I realized it was a ACD/UCD group so it didn't work like I had hoped. What would be the best way to route calls in a ACD/UCD group to a voicemail box if no one picks up/line is busy?

Would it be easier/better to remove the ACD/UCD group and do simple forwarding?
Ex: Remove ACD/UCD Group and:

If 8941 is busy, go to 8942. No answer goes to a voicemail box whatever #​

Then If 8942 is busy, go to 8943. And so on until 8943 is busy, it just goes to the voicemail box​

Any and all suggestions are welcome. This apparently was an issue for 2 years but only now were we aware that patients were waiting for 30+ minutes when the nurse was out to lunch and calls weren't being sent to a mailbox.

Thanks, Tom

 

[belevedere]

I'd set up 3 virtual extensions. Have all 3 appear on all nurses phones. Use option 6 in the VM to transfer to the first virtual. Set it to forward busy to the second. Second busy to third, third busy to VM. Set all 3 to forward no answer to VM. You need to define the options for a message waiting light. That may depend on what VM you have, or instruct all nurses to periodically check for messages.