Hi, We're having a persistent problem with the message indicator light not going out on one of our NEC DT700 phones. The system is SV8300 PCPro - UNIVERGE UM8000. I have removed the profile for the ext in the UM8000 admin portal to disable voicemail, but the red light indicator remains. Also did a factory reset on the phone; reprogrammed the ext, and the light remains on. Any suggestion(s) on getting the light to go out, would be much appreciated. Thank you!
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
SV8300 PCPro - UNIVERGE UM8000 - NEC Series DT700: WMI light will not go off
- Thread starter STJVIT
- Start date
belevedere
Instructor
Most likely a message sent from another phone. If you are familiar with programming, then look for a feature code in CMD 200 set as;
A041 = MW Lamp Control Reset, or
A149 = Message Reminder Cancel.
If there are none, find an unused code ie: *7 and set it to A041. Then at that phone, go off hook and dial *7.
A041 = MW Lamp Control Reset, or
A149 = Message Reminder Cancel.
If there are none, find an unused code ie: *7 and set it to A041. Then at that phone, go off hook and dial *7.
- Thread starter
- #3
Thank you for your response. I am trying to determine how to find an unused code. Currently, I am not seeing any feature codes set in CMD 200 (see image). Is this the correct location for the CMD 200? I am a beginner on this system programming and navigation:
I did search for MW Lamp...and Message Reminder Cancel, but not seeing them; so as you mentioned they don't exist. We did have a NEC tech look into this for us, but they were unable to resolve...
I did search for MW Lamp...and Message Reminder Cancel, but not seeing them; so as you mentioned they don't exist. We did have a NEC tech look into this for us, but they were unable to resolve...
belevedere
Instructor
You are in the right spot, however with the gui program you need to put a digit code in then do a lookup to see if it is assigned. The do it again for another digit code. I prefer to use the MOC mode. Put in CMD 200>*0>DE. use the DE key or enter key to scroll through codes, *0, *1, *2, ETC. looking for either the feature code A041, or a blank.
EX: 200>*7>A041
EX: 200>*7>A041
belevedere
Instructor
Maybe you can post a dbase backup. I can look through it.
- Thread starter
- #6
Unfortunately, I am not authorized to post a bkup of the dB...
Oddly enough, after connecting to the dB in the GUI, I attempted to use the Command feature, but the Command window is not accepting input. In the GUI, I did try to set the feature code to A041 using *7, but when I go to the phone, off hook and dial *7: I get a fast-busy and hang up, but the light remains. Per your suggestion, I'll keep running through the codes, and hopefully will snag on that is open to resolve this inquiry.
Oddly enough, after connecting to the dB in the GUI, I attempted to use the Command feature, but the Command window is not accepting input. In the GUI, I did try to set the feature code to A041 using *7, but when I go to the phone, off hook and dial *7: I get a fast-busy and hang up, but the light remains. Per your suggestion, I'll keep running through the codes, and hopefully will snag on that is open to resolve this inquiry.
- Status