SV8300 External and Internal Music on hold 1

[cnyamukondiwa]

Good day,
I are seeking your assistance on the configuration for the Internal and External Music on Hold.
I have installed an external Music On Hold source and connected it on the MOH jack port of the CPU Blade.
I are using DT700 IP phones and the System software version is V7.00
I have done the following configurations.

1. CMD 64>01>1>11+EXE
2. CMD 480>00>1300+EXE
3. CMD 480>01>1300+EXE
4. CMD 480>02>1300+EXE

The challenge we have is when an external caller is put on hold, the callers hears external MOH
When an internal caller is put on hold, that person hears internal MOH and does not hear the external MOH.
The challenge is that the customer requires to hear the external MOH when an internal caller is put on hold.
Could there be a configuration that we might have missed.
Attached is my system backup.

Thanking you in advance.

Regards,
Cleophas

 

[OzzieGeorge]

I think you will find that the internal MOH is generated within the actual phones and is not supplied by the CPU. There is a way to upload new MOH files to the phones but I don't have that information to hand. I will have to leave it to others to help you on this one.

 

[OzzieGeorge]

Ah well, I can never resist a challenge. See here......

http://www.southwesterntel.com/necpdf/newpdf/DT700 Resource Manual_1-0.pdf

 

[cnyamukondiwa]

Hi Ozzie,
Thanks for the information.
Let figure out how it can be done.
Regards,

Cleophas

 

[cnyamukondiwa]

Good,

 

[cnyamukondiwa]

Good Day,
I managed to resolve the problem with a system software upgrade, and the system is now working.
Thank you all for all your support

Regards,
Cleophas

 

[cnyamukondiwa]

Dear All,
I did a CPU Upgrade from Version J1-0005.01 to M1-0003.06and the MOH is now working.
Thanks again everyone for all the support.
Regards,
Cleophas