SV8300 External and Internal Divert on Operator Extension 1

[cnyamukondiwa]

Good Day,
I am seeking your assistance on how I can configure diversion on

1. External calls to a mobile number
2. Internal calls for the operator when operator group call is dialed.

I have 2 DT700/300 handsets which are used as operators and I have configured virtual extensions and configured into a UCD group for both the external calls and internal calls to ring to the operator.
My Challenge is, when I divert to external ,both internal and external calls still ring on the Operator consoles and do not go to the external number.
When I dial the individual extensions whilst on divert using DID, the call goes to the external number

How possible is to do these configurations.

Thanking you in advance

Regards,

Cleophas

 

[OzzieGeorge]

Ok so Dterms are not operators. A console is an operator. so first we would need to know how you believe the operator group is set up in programming, Do calls to the operator ring on specific keys on the Dterms? The thing is, if this is how it is set up then a forward on either of the phones will not forward the operator calls. You will have to forward the key/s that actually ring to operator calls. Get back to us with how this is set up.

 

[cnyamukondiwa]

Dear Ozzie,
May you please receive attached the call flow diagram for the External and Internal calls to the DT730 Operator Extensions.
We would like to configure following situations.
1.Divert calls to External user as per attached file during Night
2.Divert to Night service to a different Extension.

Regards

Cleophas

 

[OzzieGeorge]

Sorry but I don't get what you are doing from the attached document but if you want to divert calls from a UCD group, simply set a call forward all on the pilot number of the group.

 

[cnyamukondiwa]

Hi Ozzie,

Thanks for the feedback. let me try this and I will come back to you.

Best Regards,

Cleophas

 

[cnyamukondiwa]

Hi Ozzie,
I have done the diversion on the pilot group numbers and its working.
Thanks for all the help.
Regards,
Cleophas