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SV8100 with PRI: program to divert calls from one Caller ID?

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KMorley

MIS
Feb 1, 2011
4
US
We have an NEC SV8100 equipped with a PRI and a block of DIDs. One DID is associated with each extension as is typical.

One inbound number is receiving harrassing phone calls and I've been asked if we can intercept and divert calls from that Caller ID to BUSY, CONGESTION or otherwise refuse the call. In case the goal isn't clear, maybe an example will help: Harrassing party dials 234-567-8901, which is the DID to our extension #301. The harrasser's Caller ID comes through as 2109871234 (number is contrived for example purposes). We would like to route all calls from 2109871234 to the garbage can.

I have looked through the web interface and also through the Programming Manual and I don't see any obvious way to make that happen. Can that be done and, if so, how?

Thanks!

 
This information is straight from the SV8100 F&S manual. You will need version 3000 software or higher.
Reject/Reroute Based on Entry in SPD Table
When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SV8100 can
reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number
programmed in Program 22-16-01 and Speed Dial entry in Programs 13-02-01 and 13-04-01. The
analog, ISDN or IP trunk call can also be routed to an alternative extension or incoming ring group if the
Caller ID number matches the common or group Speed Dial table (Program 13-04).
This option can block calls on all trunks or it can be set on a per-trunk basis.
Programming Examples for Flexible Ringing by Caller ID:
 To refuse the “Private” Caller ID incoming call:
Program 14-01-27: 1 (reject)
Program 20-07-24: 1 (Enable for COS)
Program 22-18-01: 0 (no transfer)
Program 40-10-06: 2 (VRS message 2)
then,
Turn on the Private Call Refuse mode using the service code (Program 11-10-32) or Programmable
Function Key (code 86).
 
then,
Turn on the Caller ID Refuse mode using the service code (Program 11-10-34) or Programmable
Function Key (code 87).
 To transfer the call with “2142622000” Caller ID incoming call to extension 301 as ring pattern 1:
Program 13-04-01: 2142622000
Program 13-04-03: 1 (extension number)
Program 13-04-04: 301 (extension 301)
Program 13-04-05: 1 (tone pattern 1)
 To transfer the call with “2142622000” Caller ID incoming call to incoming ring group 2 as ring
pattern 2:
Program 13-04-01: 2142622000
Program 13-04-03: 2 (incoming ring group)
Program 13-04-04: 2 (group 2)
Program 13-04-05: 2 (tone pattern 2)
 
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