SV8100 Setting up VRS/ACD

[jeroentjed]

Hi guys,

I'm working on "flows" (not sure how to call this) to handle call's in my SV8100.
There are two flows:

.1 All call's from outside
There will be 4 trunks with two phone numbers, trunk 1 and 2 for personal call's, 3 and 4 for business. Depending on night-mode I want the calls handled differently. I made a flowchart to make it visible and clear:

http://gofile.me/4Md90/1ezOExD08

Some explanation: for trunk 1 and 2 start with a welcome message asking if a caller wants to reach the business, then they have to dial 1. dialling 8 is not mentioned as this is a "hidden" option for close friends to reach me directly. If they don't dial anything they go to the next step, which is depending on night mode.


.2 Internal call to virtual extension
This might need some explanation to: I'm having a GeoCache (

http://www.geocache.com

if you have no idea) on the gate in my backyard. GeoCachers open the box, make a call to get the code for the cache. I want them to call a virtual extension which start a welcome message and a option for 1 Dutch or 2 English. after that they get some questions. A wrong answer makes them start over, a right answer brings them to the next question. After 3 questions they get the code.
Flowchart:

http://gofile.me/4Md90/smHhoIfJO

Can you give me some hints on how to start? it's not clear to me what settings are needed to be modified to accomplish this. I know how to record the different messages but I don't know how to get callers to the right message and how to connect after that to the next message/group call/voicemail.

Thanks in advance for everyone having a look in to this.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

Alright,

I figured out how to set the different 1 digit codes (25-06) I also figured out that (I think) my flowchart is wrong. for example on the outside call flow, I have to make different welcome messages for every night-mode. Giving information about the business phone number before redirecting to the business line is not possible I think.

I have a few questions left. I hope someone can answer them for me because I'm a bit stuck at the moment.

-Is it possible to set per VRS message what to do if they don't press anything?

-25-06 says: "The destination can be an extension, a Department Calling pilot number or the voicemail pilot number". I have no idea where to find the voicemail pilot number. I thought the VM pilotnumber was the same as the extension connected to it set in 47-02 but that's not gonna work in 25-06 of course.

-How to reach a VRS message internal? 1. for testing and 2. for the geocache I mentioned. I read in a manual something about transferring a outside call to a unique VRS service code. Can I assume that this also can be used to set intern calls directly to this? An what is the per VRS message service code?

-How can I use the 1 digit code on a VRS message to transfer the caller to a outside number (cell-phone)

Hope to hear from you guys, I know your all very busy.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated