SV8100 Pre-amble Message

[kolibrie]

I would like the inbound calls to get a general announcement regarding our limited services due to the coronacrisis, before the call is answered by the auto attendant and subsequent vrs message. I was thinking of using the pre-amble feature for this and simply entered the vrs message number with the accouncement in mb 40-11. It however doesn't kick-in. Can I use the pre-amble message feature for this purpose? Any help would be appreciated.

I am quite new to nec sv8100 and am familiarizing myself with the system. Many thanks for your help.

 

[belevedere]

I never used it, however, you get 2 VRS msgs with the inmail chip. Additional msgs require a license per msg.
The call needs to be answered first..
F&S info;
Assign the VRS Message number used as the Preamble Message for each trunk. When the extension user answers the incoming call, the assigned VRS message is sent to the outside caller.

 

[kolibrie]

Hi Belevedere, thanks for your reply. I did assign the vrs message number to the trunks in mb 40-11, but it doesn't work. I thought the preamble message was a standard feature for which no additional licence is required.
Any other suggestions how to reach my goal?

 

[belevedere]

Send all calls to the auto attn. first, then do a time out to a virtual extension appearing and ringing on as many phones as you need.

 

[kolibrie]

I will try to configure it as you suggested. Thank you.