SV8100- No Dialing Out

[gilekele]

Here is my situation. I am called in to our 2nd site. A sv8100. Couple months back the system went down due to power issues in this part of the country. A new 6 blade 2u chassis with power supply was purchased and installed with a 4cotc trunk card and expansion card. All extensions working now but we have a problem with our direct line.
(1)When you lift the handset of the console to answer a incoming call, the word error appears on the screen and the line drops off. However some calls do come thru.
(2)We are unable to make outbound calls. After entering the PIN code you do receive a dial tone so proceed to dial the number that you are calling. Exactly after the 1st digit the dial tone is no more, drops off and the message hang up appears on the screen.
The It manager is new and phones are not to his liking so I was called in to help. Well I am familiar with the IPS 2000 and can use the matworx, but have not touched the sv8100 or used pcpro until now so I am completely a newbie. What is causing these issues? How can I resolve the problems so we can be able to make outbound calls and receive all incoming calls?

Any help will be very much appreciated.


giles.

 

[belevedere]

It sounds like you are missing call appearance keys. If you do not have direct trunk appearances, then you need CAP keys (virtual keys) to get dial tone or to answer a call. CAP keys are basically loop keys where you can get any trunk and it appears on one of those keys. The best way to prove this is to look at the key data on one of the affected phones. Place one of the trunks on a button and directly select it for outbound.
The bast way to relate it to a 2000 is if you have a 716 console. They use loop keys to get and make calls.

 

[gilekele]

Thank you belevedere. That is exactly what happened. We have finally got it resolved thanks to your tips.
Much appreciated.

giles.