We currently have an SV8100 in our call centre which we are looking at upgrading to the SV9100 but i have a question that hopefully would cover both options if we did upgrade.
Currently we have 80 ISDN channels coming into our NEC system across 120 DDI numbers.
On top of the NEC system we have Zeacom (or i think its now called Unified communications) which controls our routing and messaging.
Is there any way that we can set the NEC system to only receive a certain amount of calls on one DDI number so that it gives back an engaged tone?
So for example even though we are getting 50 calls come into the system across all our DDI numbers we want to be able to limit the queuing on one single ddi number to just have 5 calls.
once 5 calls are answered/queuing in the system the 6th call that attempted to come into the system would get an engaged tone
Currently this is done at network level but we want to bring it in house for better control
Currently we have 80 ISDN channels coming into our NEC system across 120 DDI numbers.
On top of the NEC system we have Zeacom (or i think its now called Unified communications) which controls our routing and messaging.
Is there any way that we can set the NEC system to only receive a certain amount of calls on one DDI number so that it gives back an engaged tone?
So for example even though we are getting 50 calls come into the system across all our DDI numbers we want to be able to limit the queuing on one single ddi number to just have 5 calls.
once 5 calls are answered/queuing in the system the 6th call that attempted to come into the system would get an engaged tone
Currently this is done at network level but we want to bring it in house for better control