SV8100 Dual operator then to VMail

[ChrisBord]

Morning
Have an SV8100 system that goes direct to Auto Attendant, which works fine. Currently calls to 0 and certain calls from the auto attendant go to the main operator, others to the second operator. They want these calls to go to the main operator and if busy/no answer go to the second and then to the shared General Mailbox. I have tried to use the dual/multi operator feature etc and haven't made it.

What might be the best way to do this?

Thanks much guys!

Have an awesome holiday!

 

[belevedere]

The best way is to set up a virtual extension as the 0 destination. Place it on a button on both phones, assign one to ring immediately and the other to delay ring. Them assign a mialbox to the virtual, set it to CF B/NA to VM. Place a VM coverage key on both phones to retrieve messages.
15-07, (*3 + virtual extension, 77 + VE mailbox number)
15-09, set button to ring on both phones.
15-11, set button to delay ring on one phone, NOTE 15-09 must be done for delay ring to work.
47-13
24-09