Have a site where the incoming DID number is sent to the AA of a UM8000. From there the caller makes selections as to which department they want. The voicemail then transfers to call to the Department Group Pilot which has a Virtual ext in it that appears on all the department sets. Currently if the call goes unanswered it recalls to the voicemail and goes into the Group mailbox for that department. The Customer wants the call to ring the department sets and if unanswered then ring the exts in another department group. Having trouble finding the best way to accomplish this. Ideas greatly appreciated.
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SV8100 Department Group
- Thread starter TXtac
- Start date
belevedere
Instructor
22-10 Transfer target 2?
Loop back a spare SLT port to a spare CO port. CF B/NA the virtual to the SLT port. Place the spare CO port into another ring group?
Loop back a spare SLT port to a spare CO port. CF B/NA the virtual to the SLT port. Place the spare CO port into another ring group?
- Status