SV8100 caller ID on trunks doesn't work correctly

[jeroentjed]

Hi all,

I have a strange thing going on with my caller ID on incoming. Somehow the caller ID is not shows in the right way. For example:

if caller 1234567890 is calling it shows:
123567890 or
12356890 or
1235689 or
any other way but never 1234567890.

Using DTMF here, checked the trunks itself, caller ID works fine, only not on the sv8100 system.
Probably a setting? Any idea which one?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

CID should show 12 digits. There is no MB that can reduce that. The DTMF receivers are on the CPU. I'd try resetting the system to start. Are all of the trunks doing it? If only 1 or 2, possibly a CO trunk card. LCD on the phone?

 

[jeroentjed]

It is getting more difficult:

I have 4 trunks, 2 phone numbers.

1234567890 trunk 1
1234567890 trunk 2
9876543210 trunk 3
9876543210 trunk 4

1234567890 2 lines coming from a telephone company
9876543210 2 lines coming from a PAP2 voip to analog converter.

If I set 14-02-16 to FSK, number 9876543210 shows CID. Doesn't make a difference to what trunkport it is connected.
If I set 14-02-16 to FSK, number 1234567890 shows no CID. Doesn't make a difference to what trunkport it is connected.
If I set 14-02-16 to DTMF, number 9876543210 shows no CID. Doesn't make a difference to what trunkport it is connected.
If I set 14-02-16 to DTMF, number 1234567890 shows CID with missing numbers as explained in my first post.Doesn't make a difference to what trunkport it is connected.

so, 9876543210 works, probably because the settings in the the voip converter are wrong, DTMF is used in the Netherlands for CID. problem is with 1234567890. That trunk lines work with DTMF. when i connect any phone directly to one of those trunk lines, CID works perfect. Only on the SV8100 there having problems. The strange thing is that it leaves numbers out. sometimes 1, sometimes more. It's not the lines, they work. It's not the trunkcard and it's not the phone lcd. Looks like the SV8100 is not listening to the DTMF tones correctly. I have no idea where to change that settings.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

Try this.

Log in under MF

80-03 Select Analog Trunks

80-03-07 set to 1
80-03-08 set to 1

Logout and test. Might require a card/system reset.

Other things,
14-02-02 Normal
14-02-23 Wait

Also look at 20-19

 

[jeroentjed]

Hi,

80-03-07, 80-03-08 and 14-02-02 were already set to that.
14-02-23 doesn't exist? 14-02-21 is the last one on that.

20-19 looks right. If i make changes there the CID isn't affected.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

Must be a North American setting then.

80-03 is where sensitivity for DTMF is set. You could try lengthening the timers. Also, have you messed with any of the gain settings on these trunks?

I would run 90-68 (through phone) side tone setup. This will require a reset of the card or system.

 

[jeroentjed]

this is how 80-03 is set.



Which settings do you recommend? Is a card/system reset required for these settings?
I did mess with the gain settings, because the tone was very loud. I just tried it with the original settings, that didn't made a difference.

90-68 isn't there. (see pic) are there many different versions? US/EU/etc.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

In the U.S. systems, 90-68 is accessed from telephone programming only. You will not find it in WEBPro or PCPRo.

 

[jeroentjed]

Ah sorry, I misunderstood. I ran it on a phone and did a restart. Nothing changed.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

Hmm, I just changed the settings on the voip analog converter and set it to dtmf. You would think trunk 3 and 4 would give the same problems as 1 and 2. And there was a surprise: it didn't!
As the settings for all the trunks are the same, the difference is in the way the dtmf signal is provided by telco/voipco. What I don't get is why CID works fine when a phone directly to the line is connected and CID don't work on the SV8100. I hope CoralTech can give me some hints on how to set 80-03.


Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

Well, first let me say quit using PCPro for doing changes on the fly. Use WebPro (a LOT of good reasons I won;t go into detail). Look at 80-10 then under trunk settings. What you are seeing here is distortion of DTMF or something that isn't standard from the telco. You might have to tweak the settings. This is going to be a lot of trial and error.

 

[jeroentjed]

80-10? Don't have that here, not in PC, WEB or phone.
I'll try to get used to Webpro, thanks for the advice!

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

I'm not getting it right. I'm thinking about moving the lines from the telco to my voip provider so for now I let it be.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

So, I moved all lines to my VoIP provider and most of the time it works great. Sometimes there is missing one digit on the CID. Any idea why?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated