Suppress audible ring from 2nd incoming call

[kevjb]

I have Norstar MICS 6.0 with PRI w/ DID's target lines programmed to extension of set. Each set has 2 intercom/DID keys. Is there any way to suppress the constant audible ringing of another call coming in (until rolls to vmail 2-6 rings later) when already on a call? This ringing interferes when using speakerphone. Any way for just and audible beep or half-ring or something, like a Meridian PBX, etc.

If not, is there a way to differentiate ring/appear on the first intcom/DID key and the 2nd intcom/DID key to appear only and not audibly ring? I believe, this would at least eliminate the ring sound interfering with speakerphone and would still allow the ability of picking up a 2nd line, but would require the user to notice their key flashing since they get not audible ring - correct?

 

[LubbTech]

Do you have these options for that set?

1. Redirect Ring: No
2. Allow Redirect: Yes
3. Priority Call: No
4. DND on Busy: No

Hope this helps.


West Texas trying to do there part.
LubbTech

 

[tkom]

I have the same issue and the customer is hot to get this fixed.
LubbTech how would your suggestions help this issue?
Any ideas?

 

[jerryreeve]

You have two areas you might look at and try. first is in terminals & Sets->capabilities->DND on busy and set to yes
the other is under target line the "IF Busy" can be set to BUSYTONE.
When a customer has VM I set the Target line if busy to prime and then the call forward busy to voicemail.

JerryReeve
Communications Systems Int'l
com-sys.com