Support Call Logging

[lagg]

Hi all,

Just looking for your experienced feedback. Im trying to source a call logging software package or even in house built system which will track our customer calls, assign status, description, customer, assign technician, email technician, hihglight calls that need attention, maybe store a knowledge base of FAQs provide reports on efficiency etc. What would you recommend? Based in UK

 

[markddpos]

Tigerpaw, will do what you ask plus more. It's not perfect, but our life would be more difficult without it.

 

[SwampGas]

We started out with Tele-Support Helpdesk by Resource-Dynamics (dot com) based in Florida.

We have now moved to Track-It! by Numara. Our helpdesk does an average of 4200 calls per month. -track-it! also has a web portal we use so our locations can open a web browser and start a ticket, see the status of open calls, and even view call history.

Tele-support is a fairly inexpensive helpdesk system worth looking at. Depending on your needs Track-it! or Numara's other helpdesk software, "Footprints" will definitely handle anything you need.