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Supervisor Real time reports - Active calls with agent's extension and caller's number

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sstevancevic

Technical User
Aug 22, 2011
67
RS
Hi all,

Has anyone managed to set: Supervisor Real time reports - Active incoming agent calls with agent's name (extension) and caller's number? There is Realtime information - Agent status list (AG), but without caller's number. I know that it can be seen after call is ended.

Thanks in advance,
 
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