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Supervisor On Symposium ACD Express

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backnine

backnine

Vendor
Jun 17, 2005
96
US
We have a Symposiun Express rls 4.0. We have a supervisor who manages a cue with 8 agents. She can observe each agent and listen to thier conversations. Is it possible to create another supervisor to observe and listen to the same 8 agents?
 
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