Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Supervisor Intrusion on Operator extension
- Thread starter sweetas
- Start date
sweetas (TechnicalUser) 16 May 05 11:12 wrote:
>Is it possible to intrude on an Operator extension and >monitor the call?
>I have an ACD supervisor who can listen to her Call Centre >Agent calls, now she wants to monitor Operators as well!
Nope!
You can install a recording device and make a physical connection to the receiver leads on the console handset.
Good luck,
Dave Strang
>Is it possible to intrude on an Operator extension and >monitor the call?
>I have an ACD supervisor who can listen to her Call Centre >Agent calls, now she wants to monitor Operators as well!
Nope!
You can install a recording device and make a physical connection to the receiver leads on the console handset.
Good luck,
Dave Strang
- Status
Similar threads
- Locked
- Question