Supervised transfer

[BILBOTEK]

Do you have to do anything special to enable supervised transfer for a softphone setup as a generic sip device on a mitel icp 3300 v 8.0 sp2?

There is an attended transfer option on the microsip client I am testing but it is grayed out. The ip 5224 phones we have can do this. The conference feature works however.

Many thanks

 

[BILBOTEK]

Its ok, its working!

 

[Billz66]

you might have to run it in extended mode to allow attended transfers
- also in mivb add a 2nd line as a multicall of the prime set to ring
- this often helps with transfers on sip devices

https://www.microsip.org/help#singleMode

Softphone usage modes:
Single call mode - single window, basic functionality. Enabled by default.
Extended mode - two windows, multiple calls, conferences, attended transfers.


If I never did anything I'd never done before , I'd never do anything.....

 

[BILBOTEK]

Thanks Billz, I did have the softphone in extended mode, what I needed to do was simply dial the number I want to transfer to and then the attended transfer option becomes available. I had been thinking you would press the attended transfer option then dial the number as you do on an actual ip phone.

Also I note button number one of the generic sip device on the mitel server is already configured to line type multi call which must I guess must have been the default as I don't recall setting that when I created the account.