Hello everyone,
I have a question regarding what I call the "supervised transfer feature" in Moduluar Messaging and how to turn it on or off.
I'll give you a brief description of what the system is doing and the problems it is causing:
Currently, when a call comes into our 8700, the Auto Attendant is done using an Announcement card and vectoring. When a caller enters an extension from the menu, the call rings through to the phone, and if unanswered goes directly to the users vmail (if that's what the cover path tells it to do) and everything works fine. After 3 or 4 rings of the phone, the person's vmail greeting immediately starts playing to the caller.
The problem occurs when a caller selects the "dial-by-name" feature from the AA menu. The dial-by-name is handled by the Modular Messaging system and this is where the supervised transfer feature seems to kick in and never go away. Using the same scenario as above, when a caller finds the extension/user they want from the names directory, the system rings the phone, but after 3 or 4 rings, the person's greeting does not start playing. Instead the caller hears the canned voice of the Modular Messaging lady come back on and say something like "the person you are calling does not answer. To try another extension, press 1, to continue to leave a message for the person, press 2.....etc). This causes a great deal of confusion for callers as they are expecting to hear the voice of the person they are calling.
In short, is there any way to turn this supervised transfer feature off so that the caller hears the personal greeting after 3 or 4 rings of the phone regardless of whether they dial by extension or use the names directory? I know on other voicemail systems I've worked on (Nortel, Octel, etc), supervised transfer is a programmable setting, and to be quite honest, I don't know of anyone who uses it. I always have it turned off.
Thanks,
Phoney
I have a question regarding what I call the "supervised transfer feature" in Moduluar Messaging and how to turn it on or off.
I'll give you a brief description of what the system is doing and the problems it is causing:
Currently, when a call comes into our 8700, the Auto Attendant is done using an Announcement card and vectoring. When a caller enters an extension from the menu, the call rings through to the phone, and if unanswered goes directly to the users vmail (if that's what the cover path tells it to do) and everything works fine. After 3 or 4 rings of the phone, the person's vmail greeting immediately starts playing to the caller.
The problem occurs when a caller selects the "dial-by-name" feature from the AA menu. The dial-by-name is handled by the Modular Messaging system and this is where the supervised transfer feature seems to kick in and never go away. Using the same scenario as above, when a caller finds the extension/user they want from the names directory, the system rings the phone, but after 3 or 4 rings, the person's greeting does not start playing. Instead the caller hears the canned voice of the Modular Messaging lady come back on and say something like "the person you are calling does not answer. To try another extension, press 1, to continue to leave a message for the person, press 2.....etc). This causes a great deal of confusion for callers as they are expecting to hear the voice of the person they are calling.
In short, is there any way to turn this supervised transfer feature off so that the caller hears the personal greeting after 3 or 4 rings of the phone regardless of whether they dial by extension or use the names directory? I know on other voicemail systems I've worked on (Nortel, Octel, etc), supervised transfer is a programmable setting, and to be quite honest, I don't know of anyone who uses it. I always have it turned off.
Thanks,
Phoney