Supervised Disconnect

[Antaew]

I have a BCM400 that's not releaseing the call quick enough and my IVR is still seeing the call as active. I have the Trunk mode set to "Supervised". Its taking approx. 30sec for the call to drop. Are there any other settings within the BCM that can be changed other than "Trunk Mode" to have the system disconnect sooner. I've been unable to locate a patch for this issue. Please advise

 

[curlycord]

Well for starters the carrier has to have their end programmed as well so call them to make sure it's on.
If dealing with Bell Canada they now call it COD - Cut off on Disconnect



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Antaew]

The LEC verified the supervised disconnect on their end. When I run the CO line directly to the IVR it disconnects in 2-3 secs. Once I add the BCM in the equation, the disconnect time is about 30 seconds.

 

[curlycord]

When straight to the BCM is the inbound caller on with a human on the BCM or listening to AA/Vmail?

What rls BCM is it?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Antaew]

4.0.2.03

 

[curlycord]

and the other answer?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Antaew]

The caller goes to a AA.

 

[curlycord]

Perhaps disable the line module and re-enable or reboot BCM or play with the Discom timers as you want.



=----(((((((((()----=
curlycord

http://www.curlycord.com