Supervise Transfer

[Burgal]

I'm using a callers menu mailbox type 31. Have supervise transfer set to Y and Busy/no answer prompt set to N.

According to the manual, the call should ring the extension, and if no one answers send the caller to the associated extensions mailbox. However, the server prompts that the extension didn't answer and would they like to press 1 for another extension or 2 to exit even though I have busy/no answer set to N. Setting it to Y causes the same thing.

The only thing I can do to get it to go to the individual persons extension's mailbox is to turn supervised transfer off....

 

[KenMeans]

Is the matching mailbox set to yes or no in the type 31 ?

also what kind of PBX ?

Ken Means

http://www.tel-is.com

 

[KenMeans]

Also not to sound stupid but why do you want to use supervised transfers If the call forwards to VM on a ring no answer

Ken Means

http://www.tel-is.com

 

[Burgal]

It was the check if extension exists. it was off.
it works now.

And as per the last post, it's nice to let the on hold music play while it's transfering the call.



How do you get the supervised transfer to wait 4 rings instead of 2 rings before it says that the call was unanswered?

 

[KenMeans]

menu 1 1 change the number of rings for ecp to 4


Number of Rings for On-PBX Calls (Used for ECP): 2

Company Phone Number (include area code):
VPMOD Phone Number (include area code): 2333 Extension: 2333
Number of Rings for Local and Long Distance Calls (Used for Outcalls): 6
ACP Used for Integration: N
Type of PBX or Centrex VPMOD is on: I - PBX DMID NT Meridian 1
Number of Digits in Extension (Used for Outcalling and ECP): 4
Number of Digits in Extension (Used for Message Waiting): 4
Number of Rings for On-PBX Calls (Used for Outcalling): 3
Number of Rings for On-PBX Calls (Used for ECP): 2
Sender ID Used for Telephone Answering Messages: 2 - Calling Party, if Known
Saved Messages - Keep Date/Time Stamp of When the Message was Received: Y
Block Messages to Uninitialized Mailboxes (Y/N): N
ANI Used for Integration: N

Ken Means

http://www.tel-is.com

 

[Burgal]

Perfect! Thank you!