Summing specific Words in Crystal

[Snookless7]

Hello-

I have a crystal report wherein the report I have groups, each group there is a name and types of issues they have resolved from either Email, Live chat, or Telephone.

What i am trying to do per group is to count how many emails they have resolved as well as phone calls and Live Chats.....I need each of these as a separate total.

what i have tried so far id to create a formula in which is says if this = this then "1", if this = this then "2"..................that worked, however I could not get a count of how many 1's or 2's there were.

Any help would be appreciated.



Thank you.

 

[Snookless7]

I got it.....wooohooooo.
I used a running total field instead with a small expression.
If you know of an easier way...please feel free and share.

 

[kenhamady]

Running totals will work, but there are limits on what you can do with them. A normal conditional total is more flexible. See these links:

http://www.kenhamady.com/form10.shtml

http://www.kenhamady.com/form11.shtml

Ken Hamady, On-site Custom Crystal Reports Training & Consulting
Public classes and individual training.
Guides to Formulas, Parameters, Subreports, Cross-tabs, VB, Tips and Tricks

http://www.kenhamady.com/