Summaries not balancing

[Annieo328]

I am running two reports to reflect the amounts transferred to a collection agency. They want line item, Charges, payments and adjustments on one report, then the total owed by the account so that they can send dunning letters to him only one place. They want total demographics on each report. I am having trouble getting the summary report to roll up all the charges that have been turned to collections. The summary report wants to pull different dollar amounts when I request charge owed. Then further difficulty is that the two reports don't want to balance to each other. Thanks for your help.
Annie

 

[BruceReed]

I don't know if this the case with you, but I always round dollar amounts. Otherwise with our currency exchange and pricing structure (many items are priced fractions of a cent), I never balance.

Bruce

 

[DrSimon]

Assuming that you are using Impromptu, you don't say which version you are using. There is a bug in 6.0 where grouped summaries do not calculate correctly, this was corrected in 6.1. This could be a reason for the reports not balancing.