Suggestions for Second Line

[AlanM04]

We currently use a web based dialler with out Meridian switch but this means our 15 agents DDIs are always engaged.
We need them to be able to take incoming calls so can i set a hunt group up on another Key ?

If i can do this can someone help me with it.

Thanks

 

[johnpoole]

what type of interface are you using with the dialer? can those tn's have a non did number, or is it interfaced with key 0? if so make key 0 mcr 1234, and key 1 mcr 1234, then the same number can be used for both keys

john poole
bellsouth business
columbia,sc