Suggestions for Handhelds and IP Softphone?

[SparkyDTMF]

Are any of you using handhelds and IP Softphone? If so, which ones? Have you experienced problems with a particular model?

 

[mike212]

I loaded Avaya IP softphone a while back. I bought a decent headset, but the calls still sounded bad even after calibratig with the software. I was told by someone that it is the sound card in my laptop.. I since stopped using it.

 

[johnnydialtone]

I tried a USB handset that my Cisco sales rep gave me when we piloted CCM. Sorry but I can't remember the make or model but it worked fine with both the Avaya and Cisco softphones.

I definately prefer the 2 ear Plaintronics foldable headsets to the USB handset.

 

[phoneguy55]

Plantronics DSP-400 works great for softphone. I tried plantronics new usb bluetooth headset and hated it. What ever you use it must be USB or quality will suffer.

 

[krad]

We have the clarisys I750 in use. The quality is very good.
With the integrator plugin, it is very user friendly.

We also tested Plantronics DSP-400, and agree that also this one has a good quality.

In general, I would recommend to always use headset or handset with USB interface. This way you 're independent of the (different) PC(s) and/or laptop(s) sound card(s) and when you always use the same model, you can inform your users about the right settings (volume and micro) to guarantee good quality.

 

[ctr999]

I use Avaya's softphone with a Plantronics DSP-100 USB headset and have been pretty happy with it.